INDICATORS OF SUCCESS

Financial (GOP, Restaurant Revenue, Average Check, Labour Control)
Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review)
Achievement of employee engagement survey (Kenexa) and retention goals for department

AREAS OF RESPONSIBILITY

Assists in the development and implementation for of business strategies for the restaurant which are aligned with GNG’s overall mission, vision values and strategies
Supports strategies for department
Monitors restaurant status regularly and informs supervisor 
Assists to develop and implement strategies for the assigned Food & Beverage outlets that support achievement of the Restaurant’s goals

Works with management to achieving restaurant revenue and profit goals
Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis
Provides input on special promotions and employee incentives
Trains employees with current up-to-date information on menu offerings
Increases sales by coaching employees on effective sales techniques
Maximizes productivity by using forecasting techniques to adjust scheduling

Assists in operation of assigned restaurant or outlet
Coordinates the set-up of restaurant or outlet areas in accordance with Radisson Hotels standards
Confirms daily specials and new menu additions with kitchen staff 
Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceed the hotel’s standards at all times
Leads staff meetings in manager’s absence; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
Assists in quarterly inventories
 
Develops and implements strategies and practices which support employee engagement
Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
 
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to Restaurant policies and procedures
Attends work on time and as scheduled
Follows Restaurant grooming and hygiene standards
Minimise safety hazards by following all safety rules and procedures
Keeps Manager promptly and fully informed of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Maintains a favourable working relationship with all other Restaurant employees to foster and promote a co-operative and harmonious working environment
At all times projects a favourable image of the Restaurant to the public

REQUIREMENTS

High school diploma required, bachelor’s degree preferred
Minimum one - two years restaurant supervisory experience in a high volume fine dining environment
Excellent oral and written communication skills
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts with guests, supervisors and employees
Knowledge of local liquor laws and regulations
Strong floor presence with focus and energy
Ability to multitask and work well under pressure
Basic computer skills in Microsoft Office Suite