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Airline Customer Support

Mind Fox Consulting

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Delhi-New Delhi, Haryana-Gurugram

Posted - 66 days ago

Applications - 6

Vacancies- 50

Join the Mind Fox Consulting team as a Full Time Airline Customer Support on Erekrut, specializing in Airline Customer Support in the Aerospace & Aviation industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from Freshers (0-1) Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

We are hiring for Indigo Airline Customer Support

- Provide assistance to airline passengers with booking, flight changes, and general inquiries
- Handle customer complaints and provide resolution in a timely and professional manner
- Utilize various communication channels (phone, email, chat) to engage with customers
- Collaborate with other departments to resolve complex issues and ensure customer satisfaction
- Maintain detailed records of customer interactions and feedback
- Stay current on airline policies, procedures, and regulations to provide accurate information
- Identify opportunities to improve customer service processes and make recommendations for enhancements
- Assist with training new customer support team members and provide mentorship as needed
- Demonstrate empathy, patience, and a positive attitude when interacting with customers
- Ensure compliance with company standards and procedures while delivering exceptional customer service

Salary : 17k + Incentives upto 4k

Education: Ug or grad with min 6 months of experience or freshers can apply

Location : Gurgaon

Designation

Airline Customer Support

Key Skills

Active ListeningAttention to DetailConflict ResolutionCRM Software KnowledgeCustomer Feedback IntegrationCustomer OrientationCustomer SupportCustomer Support ExecutiveEffective communicationEmpathy and PatienceInterpersonal SkillLocal Language ProficiencyOperational SupportProblem SolvingProblem-Solving SkillsSafety RegulationsTicketing Systems