Grade / Level: Team Leader
Reporting to: Head of Inventory
Department: Inventory
Location: Cromwell India, Mumbai, India

Role Dimensions:

Budget / Turnover Responsibility: Inventory performance, margin, and profitable growth
Geographic spread: Global
Team Size: 9-10 direct reports

Purpose of Role

Accountable for leading a team of expediters who are responsible for expediting orders placed with suppliers by the supply planning team to ensure smooth operations and the timely delivery of the product assortment or services required to meet actual or forecasted customer demand, and to ensure inventory metrics (KPIs) as set from time to time are met to drive revenue, gross margin %/pounds, customer acquisition, and overall financial performance.

The Senior Expeditor will partner with other Subject Matter Experts (SMEs) in Supply Planning, Demand Planning, Category Management, Data, and Operations to create best-in-class omnichannel product availability.

Role Responsibilities

1. Lead, motivate, and mentor a team of expediters to ensure a high-performance and collaborative culture that delivers against inventory metrics (KPIs) to ensure optimal inventory availability.
2. Provide guidance, training, and support to team members to enhance their skills and capabilities.
3. Develop and implement supplier performance management and order expediting strategies to ensure on time in full delivery to minimise backorders/stockouts.
4. Collaborate with Supply Planners, Category Managers, and Sales to prioritise urgent orders that may be impacting customer service and/or production.
5. Proactively resolve supply delays, including escalation to supplier Senior Management, Supply Planners, and Category Managers related to quality, lead times or delivery to promise (DTP).
6. Identify any impacts to supplier service levels resulting from supplier lead time, minimum order quantity, or minimum order values being incorrect/out of date in the ERP system and communicate required changes to Master Product Data Management, Supply Planners, and Demand Planners.
7. Ensure order status information is maintained within the ERP system.
8. Coordinate with Operations and Third Pary Logistics Partners to ensure timely transportation and delivery of the product assortment or services.
9. Establish strong supplier partnerships/relationships to support our supply chain.
10. Identify opportunities to streamline processes and improve overall supply chain performance and work with the Senior Supply Planners to bring about the required process improvements.

Key Relationships

• Commercial & Inventory Director
• Head of Inventory
• Senior Supply Planners & Teams
• Senior Demand Planner & Team
• Product & Buying Director • Category Business Unit Directors
• Trading and Category Managers
• Master Product Data Management.
• Operations Director & Team
• Sales Leaders (National & Regional)
• Legal & Compliance
• Suppliers

Role Requirements

Experience and Knowledge:

• Degree in business administration, supply chain management, or a related field.
• Proven experience in a similar role, preferably in a manufacturing or distribution environment.
• Strong leadership skills with the ability to motivate and inspire team members.
• Excellent organisational skills and attention to detail.
• Proficiency in using software and tools for inventory management, order tracking, and communication, in example ERP systems, Microsoft Excel, and email.
• Commercially astute.
• Continuous improvement and process orientation.
• Ability to multitask, prioritise tasks, and work in a fast-paced environment.
• Excellent communication skills (written, interpersonal and presentation) to develop relationships internally and                  externally across different countries to align and partner across the business to drive exceptional results financially and     strategically.

Experience:

• Must have team handling experience. Overall experience 8-10 years in SCM/procurement/ expediting role.
• Experience in dealing with international teams/colleagues or reporting there is preferred.
• Should have good academics, hands on experience, confident, polished, good communications and excel skills are essential. Should have handled large volume of work effectively.

Salary: Salary max up to INR 11LPA annual fixed gross plus 8% annual performance bonus and staturory benefits. Hybrid working ( 2 days in a week once settles in the role), 5 days working week.