sr customer support executive
Experience
Salary
Location
Job Description
- Provide escalated customer support for complex issues
- Handle complaints and resolve conflicts with customers
- Develop strategies to improve customer satisfaction and retention
- Train and mentor junior customer support staff
- Analyze customer feedback and implement improvements to processes
- Collaborate with other departments to ensure seamless customer experience
- Conduct regular performance evaluations and provide feedback to team members
- Monitor and report on key metrics for customer support performance
- Stay up-to-date on industry trends and best practices
- Represent the company in a professional and positive manner at all times
Designation
sr customer support executive
Key Skills
Industry
Automotive
Functional Area
Automobile Vehicle Service
Employment Type
Full Time
Education
12th
Job Type
Work From Office
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