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Customer Relationship Officer
Leaves Global Service Llp

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Kerala-Thrissur
Posted - 50 days ago
Applications - 2
Vacancies- 3
Register Login To Apply
JOB- DESCRIPTION Join Leaves International as a Customer Relationship Officer and Ignite Your Career Journey! Job Title: Customer Relationship Officer Company: Leaves International Location: Trissur Are you ready to embark on an exciting career journey where you can make a real difference in people's lives? At Leaves International, we're not just about providing services; we're about creating unforgettable experiences for our clients as they navigate their educational and career goals. If you're passionate about delivering exceptional service, love the thrill of exceeding customer expectations, and thrive in a dynamic, fast paced environment, then we want YOU to join our team! About Us: Leaves International is more than just a service provider; we're a dedicated team committed to making dreams come true. With a focus on quality, trust, and unparalleled service, we specialize in assisting scholars worldwide with document attestation, University verifications and educational credential assessment (ECA). Our mission is simple: to provide impeccable attestation services with speed, precision, and a touch of personalized care. Why Choose Leaves International: • Opportunity to be part of a team that's rewriting success stories every day. • Dynamic work environment that fosters growth and innovation. • Commitment to excellence and continuous improvement. • Competitive compensation package and career advancement opportunities. • A chance to make a real impact and be recognized for your contributions. Key Responsibilities: • Ensure customer satisfaction by delivering top-notch service and promptly addressing inquiries and concerns. • Be the friendly face and voice of Leaves International, providing prompt and efficient responses to client queries. • Embrace flexibility by being available for quick responses to cater to our primarily Canada-based clientele. • Keep the momentum going with regular follow-up to ensure our clients' needs are met. • Aim high and work towards achieving monthly goals with enthusiasm and determination. Required Skills: • Infectious enthusiasm for assisting clients and delivering WOW worthy experiences. • Stellar tele-calling skills to engage and captivate clients over the phone. • A knack for learning quickly and adapting to new processes and procedures. • Strong team player who thrives in a collaborative environment. • Exceptional marketing skills to effectively promote our services and drive impactful results. • Proficiency in additional languages is a plus, enhancing our ability to serve diverse clients. “Ready to embark on the adventure of a lifetime with Leaves International? Apply now and let's create success stories together!”
Job Description

- Build and maintain strong relationships with customers
- Address customer inquiries and complaints in a timely manner
- Provide accurate and up-to-date information about products and services
- Manage customer accounts and ensure their satisfaction
- Collaborate with other team members to improve customer experience
- Identify opportunities to upsell or cross-sell products/services
- Meet customer retention goals and objectives
- Document customer interactions and feedback for future reference
- Keep up-to-date with industry trends and best practices for customer service
- Maintain a positive and professional attitude at all times.

Designation

Customer Relationship Officer

Key Skills
Address Customer ComplaintsAdvanced ExcelBusiness CommunicationCustomer EngagementCustomer ExperienceCustomer HandlingCustomer InteractionCustomer OrientationCustomer RelationCustomer Relation ManagementCustomer RelationsCustomer RelationshipCustomer Relationship ManagementCustomer Relationship Management (CRM)
Industry

Market Research

Functional Area

Tours & Travels

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

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