Customer Service Executive
Experience
Salary
Location
Job Description
- Serve as the first point of contact for customers, answering inquiries and providing assistance
- Handle complaints and resolve issues in a professional and timely manner
- Process orders, returns, and exchanges accurately
- Proactively recommend products and services to meet customer needs
- Maintain a positive, empathetic, and professional attitude towards customers
- Keep accurate records of customer interactions and transactions
- Assist with customer feedback and data analysis to improve customer satisfaction
- Collaborate with other departments to ensure a seamless customer experience
- Stay up-to-date on company products, policies, and promotions
- Strive to meet or exceed customer service goals and metrics
Designation
Customer Service Executive
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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