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Customer Service Coordinator
A-one Job Consultancy

Experience

1-3 Years

Salary

0-3 Lakhs

Location

Pan India
Posted - 170 days ago
Applications - 3
Vacancies- 1
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As a Customer Service Coordinator, you will be responsible for providing exceptional customer service to clients and resolving any issues or concerns in a timely and efficient manner. You will act as a liaison between customers and various departments within the company to ensure a seamless experience. Responsibilities include answering customer inquiries, processing orders, tracking shipments, and following up with customers to ensure satisfaction. The ideal candidate will have excellent communication skills, the ability to multitask, and a strong attention to detail. This role requires a proactive and customer-focused approach to problem-solving and a willingness to go above and beyond to meet customer needs.
Job Description

- Provide exceptional customer service by responding to inquiries and resolving issues in a timely manner
- Communicate with customers through various channels such as phone, email, and chat
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to ensure customer needs are met
- Identify areas for improvement in the customer experience and make recommendations
- Stay up-to-date on product knowledge and industry trends
- Assist in training new customer service representatives
- Handle escalated customer complaints with professionalism and empathy
- Monitor customer satisfaction levels and implement strategies to improve
- Utilize a CRM system to track customer interactions and provide personalized service

Designation

Customer Service Coordinator

Key Skills
Cold CallingComputer KnowledgeComputer OperatorCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer EngagementCustomer ExperienceCustomer HandlingCustomer ServiceCustomer Service AssociateMicrosoft ExcelMicrosoft OfficeMS WordReceptionistReceptionist ActivitiesTelecalling
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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