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Customer care executive
Experience
Salary
Location
Job Description
- Respond to customer inquiries via phone, email, and live chat
- Provide excellent customer service by understanding and addressing customer needs
- Assist customers with product information, pricing, and order status
- Handle customer complaints and provide necessary solutions
- Process orders, returns, and exchanges in a timely manner
- Update customer accounts and maintain accurate records of interactions
- Collaborate with other departments to ensure seamless customer experience
- Stay up-to-date on product knowledge and company policies
- Meet or exceed customer satisfaction goals and service level agreements
- Provide feedback to management on customer trends and issues for continuous improvement
Designation
Customer care executive
Key Skills
Industry
HR Services
Functional Area
Staffing and Recruiting
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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