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Technical Support Executive
Nation Wide Consultancy

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Punjab-Mohali
Posted - 179 days ago
Applications - 2
Vacancies- 100
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The Technical Support Executive at Nation Wide Consultancy will be responsible for providing technical assistance and support to clients and internal teams. This role involves troubleshooting software and hardware issues, installing and configuring computer systems, and monitoring network performance. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work well under pressure. They will also need to be proficient in customer service and problem-solving, with the ability to prioritize and manage multiple tasks simultaneously. This position offers the opportunity to work in a dynamic and challenging environment, with room for growth and advancement within the company.
Job Description

- Provide technical support to clients via phone, email, and chat
- Troubleshoot technical issues and provide solutions in a timely manner
- Document all interactions with clients in the customer relationship management (CRM) system
- Collaborate with the technical team to escalate more complex issues
- Keep abreast of the latest technologies and updates in the industry
- Assist in the development of technical documentation and training materials
- Participate in team meetings and training sessions to enhance technical knowledge
- Ensure high levels of customer satisfaction through excellent service delivery
- Proactively identify opportunities for process improvement and efficiency
- Maintain a positive and professional attitude while engaging with clients and colleagues.

Designation

Technical Support Executive

Key Skills
Customer CareCustomer Care ExecutiveCustomer SupportCustomer Support ExecutiveInbound SupportL1 SupportTechnical ServicesTechnical SkillsTechnical Support
Industry

HR Services

Functional Area

Staffing and Recruiting

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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